Terms & Conditions
This website is owned and operated by Willow & Ash Designs.
These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a visual profile of wood art createas well as a store with available or out of stock inventory, ready for custom orders. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Key Commercial Terms
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Return and refund policy
Returns
We regret to inform you that, as of the date of this policy, we do not accept returns for any items purchased through our platform. All sales are final.
​
Refunds
At Willow & Ash Designs, our policy is to not issue refunds for any items purchased. Please ensure that you review your order carefully before making a purchase, as all transactions are considered final.
​
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will be happy to assist you with resolving the issue, such as offering a replacement or other appropriate resolution. Please provide detailed information about the issue, including photos, to help us expedite the process.
​
Cancellation of Orders
Orders placed with Willow & Ash Designs cannot be canceled after they have been confirmed and processed. We recommend double-checking your order and ensuring that it meets your requirements before completing your purchase.
​
Contact Us
If you have any questions or concerns about this return and refund policy, please don't hesitate to contact our customer support team at willow.ash.designs@gmail.com. We are here to assist you and address any inquiries you may have.
Please note that this policy may be subject to change without notice, so it is advisable to check this page for the most up-to-date information.
By making a purchase on our platform, you agree to the terms and conditions outlined in this return and refund policy.
Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Ownership of intellectual property, copyrights and logos
All original artistic creations, including but not limited to artwork, designs, logos, and any other intellectual property (collectively referred to as "Art"), created and provided by Willow & Ash Designs are the exclusive property of Willow & Ash Designs and are protected under copyright and intellectual property laws.
By purchasing Art created by Willow & Ash Designs, you agree to the following terms:
-
Usage Limitations: You may purchase and use the Art for personal or specific commercial purposes as defined by Willow & Ash Designs. However, you may not, under any circumstances, replicate, duplicate, reproduce, or distribute the Art without the explicit written consent of Willow & Ash Designs.
-
Modification: You may not alter or modify the Art in any way that misrepresents the origin of the work. This includes, but is not limited to, changing the Art and selling it under a different name or brand.
-
Resale and Licensing: You are not permitted to resell or license the Art created by Willow & Ash Designs to third parties unless you have obtained prior written permission from Willow & Ash Designs and agreed to any additional terms and conditions.
-
Enforcement: Willow & Ash Designs reserves the right to take legal action to protect its intellectual property, including seeking damages for any unauthorized use, replication, duplication, or distribution of the Art.
-
Attribution: If you are permitted to use the Art for specific purposes, you must give appropriate attribution to Willow & Ash Designs as the original creator, as defined by our licensing terms.
Willow & Ash Designs retains the right to use and showcase the Art for promotional and marketing purposes, including displaying it on our website and in promotional materials.
Indemnification
You agree to indemnify and hold Willow & Ash Designs/Ashley Dawes harmless from any demands, loss, liability, claims or expenses (including legal’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Willow & Ash Designs/Ashley Dawes, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Willow & Ash Designs/Ashley Dawes assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.